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PRIVACY POLICY

CALIFORNIA CREDIT UNION CAR BUYING

At CUCarNet.com we put your privacy as a priority, and we will go to lengths to protect it. CUCarNet.com‘s privacy policy outlines how we collect and use the personal information of our users. This information may be collected by CUCarNet.com anytime a user interacts with the CUCarNet.com website and/or its affiliates, for example; when a user visits our website, takes purchase of CUCarNet.com products or services, or when a user utilizes our customer service numbers. CUCarNet.com requests that each user read the following in order to learn more about our information practices, i.e. which information we gather, for what purposes that information is used, to whom that information is disclosed, in addition to our practices for safeguarding that information.

Personal information collection

CUCarNet.com collects your personal information to help us provide all of our users with a high level of customer service. It also allows us to better serve your specific needs by bringing categories most suited to you to your attention, and allow you speedy access to our products and services. Our users personal information allows us to make you aware of the latest special offers, events, updates or announcements. If any user does not wish to be kept up-to-date about recent CUCarNet.com updates, news and information, simply send us an email and we will update your preferences.

Which Information do we mean?

There are many ways our users personal information allows us to provide a better service, i.e. when speaking with a representative on the telephone, setting appointments, utilizing our online form, filling out any online surveys or registering and/or purchasing a product or service. In these cases we may collect your personal information specific to the situation such as name, phone number, email address, mailing address and/or contact preferences; in addition to the information you provide regarding your vehicle and its location. It is possible we will collect your information for market research purposes, i.e. where you access the internet and your occupation, to learn more about our users and provide services better suited to each one. We may also collect information regarding your activities on the CUCarNet.com and its affiliate’s websites. This allows us to determine which information is the most useful to our users and also to discern which parts of our website and content is of the most interest. If our users choose to participate in any public bulletin boards, chat rooms or leave comments on the CUCarNet.com website they should be informed that the information they make publicly available will be accessible by other users. Personal information our users submit to any one of these public forums can be viewed, accumulated and utilized by other users to transmit unsolicited messages to you. CUCarNet.com will not be responsible for any personally identifiable information our users choose to submit to these public forums.

When we will disclose your information

At CUCarNet.com we hold our users privacy in the strictest confidence. Those that use our site should know that CUCarNet.com will not sell or rent your contact information to marketers. In order to provide the highest level of service, your personal information may be shared with legal entities within CUCarNet.com‘s affiliates who will also safeguard your information in accordance with all of CUCarNet.com‘s policies, including but not limited to our privacy policy as written here. Occasionally it benefits CUCarNet.com to make specific personal user information available to companies with which CUCarNet.com has a strategic relationship with or that performs work for CUCarNet.com to help provide services and products to our users on our behalf. These companies may be utilized process information, execute customer orders, administer and augment customer data, deliver products to our users, implement customer service, evaluate our users interest in our services and products, award credit or administer customer research or satisfaction surveys. These companies are under strict obligation to protect our users personal information in complete accordance with all of CUCarNet.com‘s policies. CUCarNet.com must make this information available to provide smooth processing, industry leading customer service, provide feedback to aid us in improving our services and products, or acquire certain services, offers and content on our CUCarNet.com website. When required by law CUCarNet.com will disclose our users personal information. We will also disclose information about our users if requested due to a matter of national security, law enforcement, or other issues of public importance where disclosure may be legally expected.

How we protect you

CUCarNet.com engages many preventative measures, including technical, material and administrative, to ensure our users information is safeguarded against theft, calamity and abuse, as well as unauthorized access, modification, disclosure, and destruction. You can help us by taking preventative measures of your own when you are on the internet. Be sure to change your passwords often, always utilizing a combination of numbers, symbols and letters, and make sure you always use a secure web browser.

Integrity of your personal information

CUCarNet.com utilizes safeguards to preserve our users personal information and keep it unimpaired, authentic and up to date for the purpose which it is used. You will always have the right to access and revise your personal information. If you would like to update or get a copy of your personal information please email us.

Cookies and those other technologies

CUCarNet.com uses “cookies” and other technologies which allow us to better understand popular parts of our website, what our users visit the most, and how much time they are spending there. We also utilize cookies and other technologies to establish that our online advertising is properly bringing users to our services and products. We use the cookies and other technologies in order to study our website traffic patterns, and the efficiency of our customer communications. We utilize cookies to customize your user experience and make the site more convenient for you each time you interact with us. If you prefer not to enable cookies, please send us an email for instructions to disable them. Our users should note that disabling cookies may render parts of the CUCarNet.com website inaccessible to them. As is common practice, CUCarNet.com may gather specific information automatically and store it in log files. This information may include but is not limited to internet protocol pages, browser type, internet service provider, operating system, referring/exit pages, date/time stamp and clickstream data. This information does not identify you in any way and is used to manage the site, gather demographic information about our users, analyze trends, and track your movements around the CUCarNet.com website. We will not use any of the information collected to market directly to that you, it is strictly for research purposes. Some of our email correspondence may have a “click-through URL” which is linked to content on the CUCarNet.com website. When you click on one of these URLs you will pass through our web server prior to arriving at the forordained web page. We then track these click-throughs to help us measure effectiveness of our customer communications and to help us to determine interest in particular topics. If you prefer not to be tracked, you can avoid it by not clicking on any text or graphic links in our email communications. We may also use pixel tags, which are tiny graphic images that inform us which parts of the CUCarNet.com website users visit and/or measures the effectiveness of the searches our users have performed on our website. These pixel tags allow us to send you email messages in the correct format, it also tell us whether or not our emails have been opened, this helps ensure we are only sending messages of interest to you. All information is stored in secure databases.

Our commitment to your privacy

To ensure that your information is always secure we convey our privacy policy to our CUCarNet.com employees who are all held to strict enforcement of the privacy safeguards within our company. CUCarNet.com also strongly supports industry initiatives, i.e. Online Privacy Alliance and TRUSTe. Working hard to preserve your privacy rights on the internet. We will never knowingly solicit personal information from a minor. CUCarNet.com maintains the safe harbor framework built by the U.S. Department of Commerce for the collection, retention and use of personal information collected from the European Union. Our users are urged to find more information about the U.S. Department of Commerce Safe Harbor Program. CUCarNet.com website may contain links to other companies’ websites. CUCarNet.com will not be held responsible for the privacy practices of their website and will always encourage you to learn about the privacy policies of those companies.

Any questions?

Should you have any questions or concerns about CUCarNet.com‘s customer Privacy Policy or methods of processing data, please contact us. If you would not like CUCarNet.com to keep you advised of CUCarNet.com news, updates, or the latest information on our products and services, please send us an email to update your contact information and preferences. If you should notify us that you would not like us to use your information for a particular purpose, we will honor your request. CUCarNet.com retains the right to update its privacy policy periodically. The date of the most recent update will always be posted at the end of this privacy policy.

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